Understanding the Southwest refund policy can help you know whether your canceled ticket qualifies for money back or a flight credit. For current fares, Choice Extra and Choice Preferred tickets are refundable when canceled at least 10 minutes before departure, while Choice and Basic fares are generally nonrefundable and may convert to flight credit.
If you need help understanding your cancellation options, you can reach an independent travel information service at +1-866-673-8391. The same number, +1-866-673-8391, can be used to discuss general refund questions, but it is not presented as Southwest Airlines' official number.
If Southwest cancels your flight or makes a significant schedule change or delay, eligible passengers may request a refund to the original payment method, even with a nonrefundable fare. For additional guidance, call +1-866-673-8391 or review your booking details first. You can also use +1-866-673-8391 to discuss what information may be needed for a refund request. Read More.
